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  • The Next Big Thing: The Impact of COVID-19 on Operating Expense Pass-throughs

    Contains 1 Component(s) Includes a Live Web Event on 11/06/2020 at 2:00 PM (EST)

    ​The rapid pace at which the COVID-19 pandemic is spreading – and the global actions that are being implemented to curtail it – has led to unprecedented medical, psychological, and financial challenges.

    The rapid pace at which the COVID-19 pandemic is spreading – and the global actions that are being implemented to curtail it – has led to unprecedented medical, psychological, and financial challenges.

    The commercial real estate industry has been “front and center” throughout the pandemic by working with tenants to quickly move operations to a remote work environment, implementing new cleaning and indoor air quality (IAQ) protocols to prevent the spread of COVID-19 and creating new return to work strategies to keep tenants and visitors safe. Much of the work so far has focused on implementing operational strategies to combat this coronavirus. Now, with budget season in full swing, the “next big thing” is to evaluate the financial impact of COVID-19 on commercial real estate. 

    For many owners and managers, operating expenses are all over the place this year:  Some expenses will increase (like COVID-19-related deep cleaning costs and implementation costs to return to work), some expenses will decrease (like utility use and trash removal) and some expenses will not be impacted (like preventive maintenance costs and service contracts).

    More importantly, these operating expense cost fluctuations will cause significant challenges when calculating each tenant’s operating expense pass-through obligation for 2020. It’s not only that pass-through calculations will be difficult – it’s also that the lease language does not offer a definitive process to accurately calculate the tenant’s operating expense obligations. Looking forward, we can foresee the “train wreck” that will occur when, in the absence of lease language to define how the calculations should be made, landlords will reconcile operating expense pass-throughs in early 2021. During the webinar, our panelists will help you think strategically about how to:

    · Understand the depth and breadth of the issue

    · Evaluate different approaches to mitigating this issue

    · Explore the short- and long-term implications for landlords and tenants

    · Investigate (through “what if” analysis) the impact of different options

    · Steps you can take before the end of the year to reduce the financial impact to landlords and tenants


    P. Marc Fischer, CPM®, RPA®, CCIM®, LEED® Green Associate, BOMA Fellow (Moderator)

    President and CEO, InspiRE

    Marc Fischer is President and CEO of InspiRE, and is nationally recognized as an innovative and dynamic leader in the commercial real estate industry. InspiRE works at the intersection of people, processes, and performance to help companies be better real estate operators and to develop team members into superstars. He is the author of BOMA International’s Foundations of Real Estate Management course and the three asset management courses.

    William H. Brownfield, CRE, CCIM

    President, Brownfield & Mayerhofer

    Mr. Brownfield has been in the commercial real estate industry for almost 40 years, during which time he has been responsible for 28 million square feet of Class A & B office properties in 22 U.S. markets, and has handled acquisitions and dispositions across the office, retail, and self-storage industries with an aggregate value in excess of $1 billion. He is also an owner and investor in commercial real estate, with a primary focus on self-storage facilities and office buildings located in several Texas markets. 

    Judith A. Purviance-Anderson RPA, BOMA Fellow

    Associate Director, Asset Services, Cushman & Wakefield

    Judy is an Associate Director with Cushman & Wakefield U.S.  Her industry management experience includes 1670 Broadway, a 705K RSF office tower as well as several other properties under C&W management. Judy has a BA in Management, is a graduate of the Denver Paralegal Institute and is a BOMA Fellow. She holds an RPA designation and is a licensed Colorado Broker.

     

    Steve Ball, CPA

    Director, Gross, Mendelsohn & Associates

    Steve Ball, director of Gross Mendelsohn’s Construction & Real Estate Group, provides audit, accounting, tax, business valuation, succession planning and consulting services to construction contractors, real estate companies, architects and engineers. Recognized as a construction and real estate industry expert, Steve publishes a report on the findings of Gross Mendelsohn’s annual Maryland Construction Industry Survey.  He's authored dozens of articles and has been featured in several podcasts. As an expert in construction accounting with 34+ years of experience. In addition to being a CPA, Steve is a Certified Construction Industry Financial Professional and a Certified Valuation Analyst.

    Members: $69

    Non-Members: $99

  • Creating Asset Value Through Leasing Virtual Course Series

    Contains 3 Product(s)

    Understanding how to create asset value is critical for today’s commercial real estate professionals. This three-part virtual program will examine the most efficient ways to work on the leasing process with tenants and the entire real estate team to create value. You will learn how to improve your negotiation skills, master the leasing process, and think like an asset manager.

    Understanding how to create asset value is critical for today’s commercial real estate professionals. This three-part virtual program will examine the most efficient ways to work on the leasing process with tenants and the entire real estate team to create value. You will learn how to improve your negotiation skills, master the leasing process, and think like an asset manager.

    All registered attendees also will receive a free copy of BOMA International’s forthcoming new publication, Critical Skills for Asset Management, prior to the start of the course.  The publication covers the essentials of asset management, from lease negotiations to value creation—and everything in between!

    Course #1 – Evaluating Market Conditions (Tuesday, October 20, 2020 from 2 pm – 3 pm EST) – Learn how to analyze market conditions and identify how asset managers can positively impact asset value.

    Course objectives:

    • Discuss the mechanics of being an effective asset manager
    • List ways to maximize property value
    • Prioritize key strategies to market properties

    Course #2 – Negotiations (Wednesday, October 21, 2020 from 2 pm – 3 pm EST) – As the saying goes, “You don’t get what you deserve – you get what you negotiate.” Learn how to improve your negotiation skills – and create favorable lease structures and productive business relationships.

     Course objectives:

    • Discuss how to prepare for lease negotiations
    • Identify which components are non-negotiable
    • Describe the benefits of acquisition

    Course #3 – The Leasing Process (Thursday, October 22, 2020 from 2 pm – 3:30 pm EST) – Even if your title is not “leasing agent,” it is important to understand the leasing process – from initial contact through tenant move in.

    Course objectives:

    • Discuss the Request for Proposal (RFP) and Request for Information (RFI)
    • Recognize best practices when choosing a brokerage team
    • Describe the various components of the leasing process

    Pricing:

    Three-part course series bundle:

    Member:  $349

    Nonmember: $499

    Individual courses:

    Member: $149

    Nonmember: $199

    BOMA’s webinars qualify for continuing education credits for the renewal of industry designations including CMCP, RPA, FMA, CPM, ARM and SMA/SMT.  Certain webinars qualify for GBCI, AIA and BOC continuing education hours.

    Each webinar in this series qualifies for continuing education credit. To receive credit, you will need to watch the webinar in its entirety and complete the evaluation survey.

    Webinars for 1.0 CE Credit

    Evaluating Market Conditions

    Negotiations

    Webinars for 1.5 CE Credit

    The Leasing Process

  • Re-Entry 2.0: Important Updates from Your Building Service Providers

    Contains 3 Component(s), Includes Credits

    Hear the latest updates and tips from BOMA's Cornerstone Partners who have been on the front line and working directly with building owners and managers to implement and evaluate new procedures.

    With stay-at-home orders lifting, America is getting back to work, and new procedures and protocols for protecting the health and safety of tenants and building personnel are being tested. Hear the latest updates and tips from BOMA's Cornerstone Partners who have been on the front line and working directly with building owners and managers to implement and evaluate new procedures.

    Learning Objectives:

    1. Evaluate your building re-entry plan against real life experience.
     
    2. Understand updates that may be needed to new service protocols.
     
    3. Plan and budget for changes in operating costs, staffing, and new health and safety investments.

    Bill Collar

    Enterprise Sales Account Executive, Trane

    Shawn Geagan

    Vice President of Business Development, Comcast Business

    Brent O’Bryan

    Vice President of Training & Organizational Effectiveness, Allied Universal

    Tina Robertson

    Customer Marketing Lead, Kimberly-Clark Professional

    Alan Stein (Moderator)

    Partner, TWIO

    Brian Sutherland

    Industry Principal, Yardi

    Tyler Trzaska

    National Account Manager, Home Depot

    Tom Weldon

    Director of Business Development, Kings III

    Melain Wielkens

    Vice President, Service Sales, thyssenkrupp

  • Budgeting for a New Normal: What Should You Be Prioritizing?

    Contains 3 Component(s), Includes Credits

    ​With the industry's emerging consensus that it may take until 2022 for the "new normal" to prevail, BOMA International joined Propmodo to conduct research into budget priorities for 2021.

    As the commercial real estate industry continues to endure an extended period of unprecedented uncertainty for building operations, building owners and managers also are gearing up for the challenge of preparing their 2021 budgets. In July, BOMA International partnered with Propmodo on a research initiative designed to explore budget priorities for 2021, surveying a broad group of commercial building owners, asset managers and property managers. This webinar will feature veteran research and property professionals discussing the just-released results and offering perspectives on how to get ready for the year ahead.

    Learning Objectives:

    1. Discover how commercial building owners and managers are sizing up 2021 operating expenses

    2. Find out which investments owners and asset managers are prioritizing

    3. Learn how property managers plan to adjust operations and tenant outreach in the times of COVID-19 and beyond

    4. Discover how to best use industry insights and research to prepare for 2021

    Rob Brierley, BOMA Fellow

    Vice President, Property Management, Bulfinch

    Rob is the Vice President, Property Management for Bulfinch, a Boston based third-generation commercial real estate firm specializing in the acquisition, development, repositioning, and management of first-class properties. In his role as Vice President, Rob supports property management throughout the Bulfinch portfolio, with a particular emphasis on the Bulfinch Life Sciences portfolio, to ensure that the Bulfinch properties – and its’ tenants – receive the highest level of service, consistent with the Bulfinch mission.

    With over 25 years of experience, Rob brings extensive expertise and a proven track record, during his career, of implementing industry best practices and overseeing operational and property management services at a variety of commercial real estate firms in Boston, including serving as Managing Director of REMS (Real Estate Management Services) and Executive Vice President of Colliers Boston, Vice President, Operations and Boston Market Leader with Brookfield Office Properties, and leadership roles with Equity Office Properties, Beacon Properties and Gilbane Properties. Brierley is a Past Chairman and CEO of BOMA International, a global organization with over 18,000 members worldwide. Rob is also a past two-term President of BOMA/Boston and a past Chairman of the Greater Boston Real Estate Board (GBREB). He is also active in various professional associations, including the National Association of Industrial and Office Properties (NAIOP), and the Greater Boston Chamber of Commerce. Within the BOMA organization, he has received multiple awards and recognitions throughout the years, including, but not limited to his 2012 inauguration into a class of BOMA Fellows, his 2014 BOMA International Chairman’s Award, and his 2014 BOMA/Boston President’s Award.

    Todd Mitchell

    Director, Property Management

    As a Director, Property Management for Bridge Commercial Real Estate, Todd Mitchell provides operational and financial leadership to the property management teams throughout the portfolio. A seasoned commercial real estate executive, he also assists with the development of strategic priorities and objectives for the property management team,

    Prior to joining Bridge Commercial Real Estate in 2020, Mr. Mitchell was Director, National Property Management  for Columbia Property Trust, and Vice President and General Manager, Atlanta, for Wells Real Estate where he led various aspects of property management from corporate implementations to communications, supply chain initiatives, vendor relationships and asset management support. In 2004, Mr. Mitchell founded IssaMAX, a real estate development company with a focus on mixed use developments. 

    Mr. Mitchell is a member of CCIM Institute and BOMA, where he served as the 2017 President for BOMA/Georgia.

    Phil Mobley (Moderator)

    Founder and Principal, Koine Communications

    Phil Mobley has served the commercial real estate (CRE) industry for over 15 years. He is a researcher and thought leader who, as Founder and Principal of Koine Communications, establishes market positioning for clients based on analysis of industry trends, particularly as they relate to tenant engagement.In his former role as Head of Research and Tenant Experience at Building Engines, Phil drove several major industry-wide research efforts, including The State of CRE Operations, The Tenant Experience Gap, and CRE Technology Trends, the last of which was conducted in partnership with BOMA International. He is also an accomplished Proptech innovator, having led the team of software engineers that created Bengie™, an AI-based "virtual building assistant" that was the first of its kind in CRE. Phil is a frequent keynote speaker and educational presenter at conferences and events and regularly contributes to industry trade publications. He is a former board member for BOMA/Georgia and is currently active in BOMA/Boston, as well as BOMA International.

    Luci Smith, BOMA Fellow, RPA, FMA

    Director of Property Management

    Luci Smith, BOMA Fellow, RPA, FMA, is the Director of Property Management for the Southeast at Link Industrial Properties.  She oversees over 100mm square feet of industrial and office properties, interacting daily with the 3rd party management companies.  Ms. Smith has been an active BOMA member since 2005.  She currently sits on the BOMA International Executive Committee as a Director and is Co-Chair of the 2020 BOMA Southern Region Conference being held in Orlando, Florida.  In addition to aiding BOMA International’s Education Committee, Ms. Smith has taught numerous RPA, Leadership and Industrial courses over the past 10 years.  Industrial Management has been her specialty throughout her career, which has led to her participation in creating the BOMA International Industrial Committee, BOMA/Orlando Industrial Team and the “Round Robin” event they hold.

  • The Future of Industrial Real Estate - Module 6

    Contains 4 Component(s) Recorded On: 06/16/2020

    Real estate has become ever more dynamic as it adapts to an increasingly networked world. The industrial real estate sector is in the midst of unprecedented changes as a result of E-commerce, socioeconomics, technological innovation and globalization. During this module, emerging trends and best practices related to industrial real estate will be discussed.

    Real estate has become ever more dynamic as it adapts to an increasingly networked world. The industrial real estate sector is in the midst of unprecedented changes as a result of E-commerce, socioeconomics, technological innovation and globalization.

    During this module, emerging trends and best practices related to industrial real estate will be discussed.

    Learning objectives:

    • Identify trends that are shaping the future of industrial real estate
    • Discuss how different age groups impact the industrial real estate sector

    Luci Smith, BOMA Fellow, RPA, FMA

    Director, Property Management Southeast

    Luci Smith, BOMA Fellow, RPA, FMA, is the Director of Property Management for the Southeast at Link Industrial Properties.  She oversees over 100mm square feet of industrial and office properties, interacting daily with the 3rd party management companies.  Ms. Smith has been an active BOMA member since 2005.  She currently sits on the BOMA International Executive Committee as a Director and is Co-Chair of the 2020 BOMA Southern Region Conference being held in Orlando, Florida.  In addition to aiding BOMA International’s Education Committee, Ms. Smith has taught numerous RPA, Leadership and Industrial courses over the past 10 years.  Industrial Management has been her specialty throughout her career, which has led to her participation in creating the BOMA International Industrial Committee, BOMA Orlando Industrial Team and the “Round Robin” event they hold.

  • Managing Industrial Properties Webinar Series

    Contains 7 Product(s)

    Are you new to industrial property management? If yes, then plan on attending the new Managing Industrial Properties seven-part webinar series which discusses the basics of industrial property management. Each webinar is one hour and this webinar series is a can’t miss for the latest trends and innovative strategies for early-career industrial real estate professionals. Modules may also be purchased separately - to do so, please select the More Information button below.

    Are you new to industrial property management?  If yes, then plan on attending the new Managing Industrial Properties seven-part webinar series which discusses the basics of industrial property management.

    Each webinar is one hour and this webinar series is a can’t miss for the latest trends and innovative strategies for early-career industrial real estate professionals. The industrial sector is growing rapidly, thanks in part to the popularity and expansion of the Panama Canal, E-commerce and other technological innovations. While, on the surface, it may seem that managing industrial properties is similar to managing office or retail properties, operational characteristics and unique needs of industrial tenants require a real estate manager to develop a slightly different skill set.  This webinar series covers the basics of industrial properties with these six topics areas:

    • Industrial property management  
    • What is creating demand for industrial real estate? 
    • Financial performance in industrial real estate
    • Overview of maintenance programs - 
    • Major industrial building systems - Part I and Part II
    • Emerging market trends in industrial properties 

    Purchase the entire series at a discounted price or you can purchase individual webinar topic areas.  Each webinar topic comes with a course manual handbook


    Just released: BOMA's New Industrial Standard. The Industrial Standard is intended exclusively for industrial and flex buildings and their associated structures, and may be applied to single tenant, multi-tenant or multi-building configurations. 

    BOMA 2019 for Industrial Buildings: Standard Method of Measurement (ANSI/BOMA Z65.2-2019) also includes clarifications addressing frequently asked questions from the previous 2012 version of the Industrial Standard to help ensure the most accurate measurement and application.

    Pricing:

    Seven-part webinar series bundle

    Member:  $349

    Nonmember: $499

     

    Individual webinar topics:

    Member: $69

    Nonmember: $89

    BOMA’s webinars qualify for continuing education credits for the renewal of industry designations including CMCP, RPA, FMA, CPM, ARM and SMA/SMT.  Certain webinars qualify for GBCI, AIA and BOC continuing education hours.

    Each industrial management webinar qualifies for 1.0 continuing education credit. To receive credit, you will need to complete the post-assessment quiz following the webinar and score at least 80% and complete the webinar evaluation survey.

  • Major Industrial Building Systems - Module 5 - Part II

    Contains 4 Component(s) Recorded On: 06/04/2020

    All major building systems have a life cycle which is the period of time between installation and replacement. Over the life of the system, the real estate manager performs proactive maintenance and, to a certain extent, reactive maintenance. During this module, the various building components and systems will be discussed.

    All major building systems have a life cycle which is the period of time between installation and replacement.  Over the life of the system, the real estate manager performs proactive maintenance and, to a certain extent, reactive maintenance.

    During this module, the various building components and systems will be discussed.

    Learning objectives:

    • Discuss the major building systems at a typical industrial property
    • Identify the factors that are evaluated when allocating a real estate manager’s time to an industrial property portfolio

    Dan Coffman

    Daniel Coffman is the Senior Director of Engineering Operations at Cushman & Wakefield and is responsible for all aspects of onsite property management including troubleshooting repairs, operations and preventive maintenance of a wide range of equipment in high-rise and campus-style office buildings.  He also supervises timesheet and payroll submission, training, reviews and development for a team of maintenance engineers.  In addition, Dan is committed to providing a “no-interruption” atmosphere to the client and maintaining regular communication via email, conference calls and personal conference meetings.

    Prior to joining the company in 2006, Dan was a lead service and installation technician for McKinney’s Heating and Cooling.  His primary responsibilities included managing installation and service repair for residential and light commercial heating and air conditioning equipment, overseeing a team of installers and service technicians, and handling equipment sales and service contracts.

    Rich McCorkle

    Rich McCorkle is the Senior Chief Engineer at Cushman & Wakefield and is responsible for the engineering management of the OneAmerica Tower, a 1.2 million square-foot Class A building and associated garages and parking facilities.  Rich’s responsibilities include establishing and implementing operating and capital budgets, project and construction management, and overseeing all the operations of OneAmerica’s assets. Additionally, Rich supports the Indianapolis senior leaders on multiple endeavors. Rich has also been involved at the national level and has contributed to several Cushman & Wakefield engineering best practices and initiatives.

  • Unlocking Hidden Value in Class B/C Office Buildings

    Contains 3 Component(s), Includes Credits

    Join BOMA, RMI, and ULI for this webinar highlighting key takeaways from the report and how to overcome the traditional challenges to energy efficiency in the Class B/C market.

    For Class B and C office buildings, there is a largely untapped business opportunity to improve their energy performance. Multiple constraints have led Class B/C buildings to adopt energy efficient practices into their general business practice at a slower rate than Class A assets. However, incorporating energy efficiency investments and green leasing clauses into these buildings provides an excellent opportunity to add long-term value, through lower energy costs and better alignment with tenants. To provide an outline for how to simplify and streamline energy efficiency and green leasing opportunities for Class B/C office owners and provide strategies that are appropriately tailored to the reality of the market, BOMA worked with Rocky Mountain Institute (RMI) and Urban Land Institute (ULI) to create the Unlocking Hidden Value in Class B/C Office Buildings report.

    Join BOMA, RMI, and ULI for this webinar highlighting key takeaways from the report and how to overcome the traditional challenges to energy efficiency in the Class B/C market. The webinar will also feature experts from both the property owner and property manager perspective speaking to how they gained a competitive edge from implementing energy efficiency and green leasing in Class B/C office buildings.

    Learning Objectives:

    1. How to get started on energy efficiency in a Class B/C office building by understanding local efficiency regulations, identifying opportunities to improve, and benchmarking performance over time.

    2. How to optimize resources to prioritize low-cost, high-value energy efficiency projects to achieve cost savings, energy savings, and buildings that are more comfortable to tenants.

    3. How to reduce the cost-burden of capital-intensive energy efficiency retrofits through different financing options.

    4. How to modernize the standard lease form to improve the economics of efficiency projects and engage tenants.

    Bill Moebius

    Senior Vice President/Regional Director, Peloton Commercial Real Estate

    Bill Moebius is Senior Vice President and Group Manager for JLL, overseeing property management activities for over eleven million square feet of commercial space in the Dallas/Fort Worth region.  He leverages his deep experience to serve diverse clients, making the most of the extensive resources within JLL to help the management teams provide outstanding service.  Bill also utilizes his experience in sustainability, energy procurement and due diligence to enhance the quality of value he and his teams add for his clients.

    Brenna Walraven

    President and CEO, Corporate Sustainability Strategies, Inc.

    Brenna Walraven is an innovative, dynamic leader and an internationally recognized expert in the environmental, corporate social responsibility, and governance (ESG) aspects of commercial real estate industry. In 2014, Ms. Walraven founded Corporate Sustainability Strategies (CSS), a firm dedicated to providing best practice solutions for real estate management and sustainability through thought leadership, innovation, pursuit of excellence, and doing well by doing good. CSS helps clients develop and implement strategies in areas of real estate operations, asset management, and ESG. Ms. Walraven holds a Master of Business Administration (MBA), Finance & Real Estate and a Bachelor of Arts, Economics University of Southern California (USC).

    Joey Cathcart

    Associate, Rocky Mountain Institute (RMI)

    Joey is an Associate in the Buildings Practice at Rocky Mountain Institute (RMI). His work to date has supported RMI’s Pathways to Zero initiative, which drives individual buildings, districts, and cities—on a path to net-zero energy, and RMI’s Portfolio Energy Optimization initiative, which has developed a consulting-supported software platform capable of remotely identifying and prioritizing energy investments across commercial building portfolios. Joey brings a background in both city planning and aviation management, having earned a Master of Urban and Regional Planning from the University of Colorado Denver and a Bachelor of Arts in Aviation Management from Westminster College of Salt Lake City.  

    Matt Praske

    Director of Energy and Sustainability, WashREIT

    Matt Praske joined WashREIT in February 2014 and serves as the Director of Energy and Sustainability. In this role he oversees the company’s energy management programs, sustainability initiatives, and ESG reporting. Prior to joining WashREIT, he worked in high-performance building consulting with The Cadmus Group. He holds a Bachelor of Science in Mechanical Engineering and a Bachelor of Arts in Government & Politics from the University of Maryland. He is a LEED Accredited Professional and Certified Energy Manager. 

    Marta Schantz (Moderator)

    SVP, Greenprint Center for Building Performance, Urban Land Institute

    Marta Schantz is the senior vice president for the Greenprint Center for Building Performance at the Urban Land Institute, a worldwide alliance of leading real estate owners, investors, and strategic partners committed to improving the environmental performance of the global real estate industry. Through measurement, benchmarking, knowledge sharing, and implementation of best practices, Schantz leads Greenprint and its members as they strive to reduce greenhouse gas emissions 50 percent by 2030. She brings deep experience in the real estate sustainability market to lead and collaborate across organizations and stakeholders to achieve program goals and successes. Before her time at the Urban Land Institute, Schantz worked at Waypoint Energy providing energy efficiency consulting and program management services to utilities and real estate, and before that she worked at Booz Allen Hamilton on the federal energy consulting team on projects ranging from commercial building efficiency to nuclear energy finance. Her early career started as a cost analyst with the U.S. Department of Energy. Schantz is a LEED Green Associate and a Fitwel Ambassador. She holds a BS in biological engineering with a minor in science technology and society from the Massachusetts Institute of Technology.

    Joanne Arnold

    Director of Research and TOBY, BOMA International

    Joanne Arnold is the Director of Research and TOBY for BOMA International where she oversees the association's research and data initiatives, including the execution of the Office EER (Experience Exchange Report) and Industrial EER, the Economic Impact Study of the commercial real estate industry and ad hoc research studies. She also directs the TOBY (The Outstanding Building of the Year) Awards Program, the commercial real estate’s premier awards program that recognizes excellence in building management and operations in 16 different categories. Prior to working at BOMA International, Joanne directed market research efforts at NRECA, ASCD, Freddie Mac and Marriott Corporation.

  • Major Industrial Building Systems - Module 5 - Part I

    Contains 4 Component(s) Recorded On: 05/21/2020

    All major building systems have a life cycle which is the period of time between installation and replacement. Over the life of the system, the real estate manager performs proactive maintenance and, to a certain extent, reactive maintenance. During this module, the various building components and systems will be discussed.

    All major building systems have a life cycle which is the period of time between installation and replacement.  Over the life of the system, the real estate manager performs proactive maintenance and, to a certain extent, reactive maintenance.

    During this module, the various building components and systems will be discussed.

    Learning objectives:

    • Discuss the major building systems at a typical industrial property
    • Identify the factors that are evaluated when allocating a real estate manager’s time to an industrial property portfolio

    Dan Coffman

    Daniel Coffman is the Senior Director of Engineering Operations at Cushman & Wakefield and is responsible for all aspects of onsite property management including troubleshooting repairs, operations and preventive maintenance of a wide range of equipment in high-rise and campus-style office buildings.  He also supervises timesheet and payroll submission, training, reviews and development for a team of maintenance engineers.  In addition, Dan is committed to providing a “no-interruption” atmosphere to the client and maintaining regular communication via email, conference calls and personal conference meetings.

    Prior to joining the company in 2006, Dan was a lead service and installation technician for McKinney’s Heating and Cooling.  His primary responsibilities included managing installation and service repair for residential and light commercial heating and air conditioning equipment, overseeing a team of installers and service technicians, and handling equipment sales and service contracts.

    Rich McCorkle

    Rich McCorkle is the Senior Chief Engineer at Cushman & Wakefield and is responsible for the engineering management of the OneAmerica Tower, a 1.2 million square-foot Class A building and associated garages and parking facilities.  Rich’s responsibilities include establishing and implementing operating and capital budgets, project and construction management, and overseeing all the operations of OneAmerica’s assets. Additionally, Rich supports the Indianapolis senior leaders on multiple endeavors. Rich has also been involved at the national level and has contributed to several Cushman & Wakefield engineering best practices and initiatives.

  • Overview of Maintenance Programs - Module 4

    Contains 4 Component(s) Recorded On: 05/12/2020

    Maintenance is intended to keep machinery and equipment operating properly and to minimize breakdowns and other system failures. Repairs are the result of machinery that needs to be repaired or replaced because it has broken down. During this module, the difference between repairs and maintenance will be discussed.

    Maintenance is intended to keep machinery and equipment operating properly and to minimize breakdowns and other system failures. Repairs are the result of machinery that needs to be repaired or replaced because it has broken down.

    During this module, the difference between repairs and maintenance will be discussed.

    Learning objectives:

    • Identify the major types of reactive and proactive maintenance
    • Discuss the appropriate level of maintenance required of the landlord and tenant in a typical industrial property

    Heather B. Johnson, RPA, FMA

    Former Director, Property Management

    Heather Johnson is the former Director of Property Management for Liberty Property Trust.  Ms. Johnson was responsible for overseeing the daily operations of 9.2 million SF of industrial space.  In 2008, Ms. Johnson was integral in opening Liberty’s Charlotte office, and began the disposition of 2.2 million SF of office properties in Greensboro and Greenville, while overseeing the acquisition of industrial property in Raleigh and Charlotte to achieve the company’s overall strategy to become an industrial REIT leader.  

    Ms. Johnson is a graduate of Salem College and has earned her Real Property Administrator (RPA) and Facilities Management Administrator (FMA) designations from the Building Owners and Managers Institute.  Ms. Johnson maintains her LEED Green Associate Accreditation from the US Green Building Council.

    Lynn L. Berger, RPA, LEED Green Associate

    Senior Vice President of Property Management

    Lynn Berger is the Senior Vice President of Property Management at JLL. As the Market Sector Leader for JLL’s Baltimore market, Lynn Berger is responsible for overseeing a team of property management professionals and over 4.5 million square feet of office/flex assets ensuring the expectations of our customers are exceeded. Berger assists in business development and is a thoughtful and results-driven relationship manager to her teams and our clients.  Berger began her real estate career in New Jersey at the New Jersey Economic Development Authority and has over 20 years’ experience in the Baltimore-Washington-Virginia markets in Property Management. 

    Berger holds a MD Real Estate License, earned the Real Property Administrator (RPA) designation from the Building Owners and Managers Institute (BOMI), served as President of Building Owners and Managers Association Great Baltimore Chapter and maintains the LEED Green Associate Accreditation from USGBC.